IQ Mobile
Content Blocks and Adult Content Filters
New IQ Mobile SIMs carry the network's standard content filters. These block adult and age-restricted material, and they are on by default.
What the filters block
The filters cover adult content and some age-restricted categories such as gambling and dating sites. They work at the network level, so they apply to mobile data on that SIM whatever device it is in. They do not apply when the device is on Wi-Fi.
Having the filters removed
If you are the account holder and you would like the filters lifted, contact us and ask. Tell us the mobile number you want them removed from — that is all we need.
- WhatsApp or text: 07480 782101
- Email: help@helloiq.uk
- Phone: 01225 588101
We make the change on our side and it usually takes effect straight away. You do not need to change anything on the device.
Having them put back on
Ask us the same way and we will re-apply them. This is worth doing if the SIM is moving to a child's phone or a shared device.
The filters are separate from any parental controls set on the phone or tablet itself. If you use those as well, they need changing on the device.
Need a SIM?
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Still need help?
Our UK-based team is here for you