Privacy Policy

1. Who we are

IQ Mobile is operated by IQ Mobile Limited, registered in England and Wales. If you have any questions about this policy, contact us at help@helloiq.uk or call 01225 588101.

2. What data we collect

We collect information you provide when you:

• Purchase a SIM, eSIM, or phone from us
• Create an account or sign in
• Contact our support team
• Subscribe to our newsletter
• Use our website (via cookies and analytics)

This may include your name, email address, phone number, delivery address, and payment information (processed securely by Stripe — we never store card details).

3. How we use your data

We use your data to:

• Process and fulfil your orders
• Provide customer support
• Send transactional emails (order confirmation, dispatch notifications)
• Send marketing emails, if you have opted in
• Improve our website and services
• Comply with legal obligations

4. Sharing your data

We share your data only with trusted third parties necessary to run our service, including:

• Our network provider — to provision and manage your SIM or eSIM
• Stripe — payment processing
• Royal Mail — delivery
• Supabase — secure data storage

We do not sell your personal data to third parties.

5. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict how we process your data
• Data portability

To exercise any of these rights, email us at help@helloiq.uk.

6. Cookies

We use cookies to improve your experience on our site. See our Cookie Policy for full details.

7. Contact us

If you have any questions or concerns about this policy, please contact us: