Company Policies
IQ Mobile Limited — registered in England & Wales (Company No. 09411131)
The following policies apply to IQ Mobile Limited. For our main legal documents see Terms & Conditions, Privacy Policy, and Cookie Policy.
Modern Slavery & Human Trafficking Statement▾
IQ Mobile Limited is committed to preventing modern slavery and human trafficking within our business and supply chain.
We are a small organisation with a lean team, but we take this responsibility seriously.
Our approach:
- •We work with reputable suppliers and partners
- •We avoid suppliers where labour practices raise concern
- •We aim to work with UK and EU-based providers where possible
- •We review supplier relationships as our business evolves
We do not tolerate forced labour, human trafficking, or exploitative practices in any form.
As we grow, we will continue to strengthen our checks and expectations of suppliers.
Environmental & Carbon Reduction Policy▾
IQ Mobile Limited recognises its responsibility to minimise environmental impact and reduce waste where practical.
While we are a small team, we actively make conscious choices that support environmental responsibility.
Our commitments:
- •Reducing unnecessary printing and paper use
- •Using digital processes wherever possible
- •Recycling office waste responsibly
- •Choosing suppliers and services with strong environmental practices
- •Using cloud and digital infrastructure instead of physical hardware where feasible
We understand that sustainability is a journey, not a fixed target. We regularly review our processes and aim to reduce waste, emissions and inefficiencies over time as technology and options improve.
Sustainability Policy▾
Sustainability at IQ Mobile means making sensible, responsible decisions that balance environmental impact, long-term business health, and fair treatment of customers, partners and suppliers.
We focus on practical sustainability, not performative claims.
This includes:
- •Designing services that reduce physical waste
- •Encouraging efficient use of technology
- •Supporting partners who share similar values
- •Continuously reviewing how we operate and improve
Code of Conduct & Ethics Policy▾
We aim to operate with honesty, transparency and fairness in all business dealings.
Our principles:
- •Treat customers, partners and suppliers with respect
- •Communicate clearly and honestly
- •Deliver services responsibly and ethically
- •Avoid misleading claims or unfair practices
All team members are expected to uphold these standards.
Anti-Bribery & Anti-Corruption Policy▾
IQ Mobile Limited does not tolerate bribery or corruption in any form.
We do not:
- •Offer or accept bribes, kickbacks or improper incentives
- •Engage in dishonest or unethical business practices
- •Seek unfair advantage through inducements
We expect the same standards from partners and suppliers.
Equal Opportunities & Diversity Policy▾
IQ Mobile Limited is committed to equal opportunity and fair treatment.
We do not discriminate based on:
- •Age
- •Gender
- •Disability
- •Race, ethnicity or religion
- •Sexual orientation
We believe diversity and inclusion contribute to better decision-making and a stronger business.
Health & Safety Policy▾
IQ Mobile Limited is committed to maintaining a safe and healthy working environment.
As a primarily office-based and remote team, we focus on:
- •Safe working practices
- •Reasonable workload management
- •Supporting physical and mental wellbeing
We review health and safety considerations as our working arrangements evolve.
Information Security Policy▾
Protecting customer and partner data is a priority for IQ Mobile.
Our approach:
- •Use secure systems and reputable service providers
- •Limit access to sensitive systems to authorised users
- •Regularly review access and credentials
- •Apply updates and security best practices where possible
Security is reviewed as systems and services evolve.
Data Protection Policy▾
We handle personal data responsibly and in accordance with UK GDPR.
This includes:
- •Limiting data access to those who need it
- •Using data only for legitimate business purposes
- •Retaining data only as long as necessary
- •Responding promptly to data protection requests
Acceptable Use Policy▾
Users of our services, portals, APIs and networks must not:
- •Use services for unlawful activities
- •Attempt to interfere with network or system integrity
- •Misuse services in a way that causes harm or disruption
We reserve the right to suspend or terminate services where misuse occurs.
Business Continuity Statement▾
We aim to provide reliable services and minimise disruption.
While no system is immune to failure, we:
- •Use resilient infrastructure where possible
- •Work with established network and hosting partners
- •Monitor services and respond to incidents promptly
As a small business, we prioritise practical resilience and continuous improvement.
Questions about any of our policies?
help@helloiq.uk