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Account & Billing
Manage your plan, top up data, understand your bill, and control your account.
Getting Started
New to IQ Mobile? Start here — SIM delivery, activation, porting your number, and delivery.
Handset Information
Information about phones, tablets, and non-router devices.
IQ Mobile
Service levels and support information for IQ Mobile customers.
IQ Travel SIMs
Setup guides and useful info for IQ Travel SIM cards.
Router Configuration
APN guides for routers sold by IQ Mobile and compatible third-party devices.
Popular articles
eSIM & 5G device compatibility
Full article →Is your phone eSIM compatible?
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Frequently asked questions
How long does delivery take?▾
Standard delivery is free and takes 3–5 working days. Express delivery options are available at checkout if you need it sooner.
Which network do you use?▾
IQ Mobile runs on the best UK 5G network with 99% geographic coverage.
Can I use my phone abroad?▾
Our Travel SIM plans are designed for use in 60+ countries. UK SIM Only plans include roaming in certain destinations — check your specific plan for details.
Is there a minimum contract?▾
No. All our SIM Only plans are rolling monthly — you can cancel at any time with no exit fees.
How do I cancel my SIM or contract?▾
Get in touch and we'll take care of it — contact us, email help@helloiq.uk, or message us on WhatsApp to let us know you'd like to cancel. Cancellation takes effect at the end of your current billing period — never more than 30 days away — and your service and charges continue as normal until then. There are no exit fees.
How do I transfer my number?▾
Text "PAC" to 65075 from your current SIM to get your porting code, then enter it when you activate — or any time afterwards from the Porting tab in your account at my.helloiq.uk or in the IQ Mobile app, choosing the day you want. You don't have to port at activation: you can start on a new IQ Mobile number and bring your old one across later. If you'd rather we did it, send us the code by WhatsApp (07480 782101) or email (help@helloiq.uk).
Still need help?
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