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Getting Started

New to IQ Mobile? Start here — SIM delivery, activation, porting your number, and delivery.

›Getting Started with IQ Mobile ›Porting Your Number to IQ Mobile ›Activating an eSIM on Android (Samsung, Google Pixel & More)›Order & Delivery — What to Expect ›Returns & Refunds

5 articles

Account & Billing

Manage your plan, top up data, understand your bill, and control your account.

›Understanding Your Bill ›Changing or Cancelling Your Plan ›Topping Up Data ›Your IQ Mobile Account — A Guide to my.helloiq.uk

4 articles

IQ Travel SIMs

Setup guides and useful info for IQ Travel SIM cards.

›IQ Travel SIM — APN Information ›IQ Travel SIM — Useful Information, FAQs & Links

2 articles

Router Configuration

APN guides for routers sold by IQ Mobile and compatible third-party devices.

›APN Setup Guide ›Router IP and Default Password ›Router Manuals ›Huawei B535-235 — Configuration Guide ›ZTE U10 — Configuration Guide ›ZTE U50 — Configuration Guide ›ZTE MU5120 — Configuration Guide ›NETGEAR Nighthawk M1 — Configuration Guide ›NETGEAR AirCard Router — Configuration Guide ›Avtex Router — Configuration Guide ›Teltonika RUTM51 — Configuration Guide

11 articles

IQ Mobile

Service levels and support information for IQ Mobile customers.

›Using Your IQ Mobile SIM Abroad ›Troubleshooting — No Signal or Data Not Working ›Switching to IQ Mobile — Your Complete Guide ›IQ Mobile Voicemail ›IQ IoT SIM APN Settings ›SMS Help — SMSC Number ›Dealing With Spam Calls on Your Mobile ›IQ Portal — Signing Up, Signing In & Forgot Password ›IQ Portal — Overview and Navigation ›IQ Portal — Topping Up and Checking Your Usage

10 articles

Handset Information

Information about phones, tablets, and non-router devices.

›Emporia Handset Manuals ›Swapping Between Simple and Android Mode on Emporia Devices ›eSIM & 5G Device Compatibility ›iPhone — Reset Network Settings ›iPhone Manual Network Selection ›iMessage — Updating Settings After Porting Your Number ›Activating eSIMs on Apple Devices

7 articles

eSIM & 5G device compatibility

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Is your phone eSIM compatible?

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Frequently asked questions

How long does delivery take?▾

Orders placed before 2pm Monday–Friday are dispatched the same day for next-day delivery (Royal Mail Tracked 24). Orders placed after 2pm or at weekends are sent the next working day.

Which network do you use?▾

IQ Mobile runs on the best UK 5G network with 99% geographic coverage.

Can I use my phone abroad?▾

Our Travel SIM plans are designed for use in 60+ countries. UK SIM Only plans include roaming in certain destinations — check your specific plan for details.

Is there a minimum contract?▾

No. All our SIM Only plans are rolling monthly — you can cancel at any time with no exit fees.

How do I transfer my number?▾

Text "PAC" to 65075 from your current SIM to get your porting code. Then share it with us during checkout or via the account portal and we'll handle the rest.

Still need help?

Our UK-based team is here for you

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Call us

01225588101

help@helloiq.uk