How can we help?
Search our guides, or browse by category below.
Browse by topic
Account & Billing
Manage your plan, top up data, understand your bill, and control your account.
Getting Started
New to IQ Mobile? Start here — SIM delivery, activation, porting your number, and delivery.
Handset Information
Information about phones, tablets, and non-router devices.
IQ Mobile
Service levels and support information for IQ Mobile customers.
IQ Travel SIMs
Setup guides and useful info for IQ Travel SIM cards.
Router Configuration
APN guides for routers sold by IQ Mobile and compatible third-party devices.
Popular articles
eSIM & 5G device compatibility
Full article →Is your phone eSIM compatible?
Search your model below — we cover 200+ devices across every major brand.
Frequently asked questions
How long does delivery take?▾
Standard delivery is free and takes 3–5 working days. Express delivery options are available at checkout if you need it sooner.
Which network do you use?▾
IQ Mobile runs on the best UK 5G network with 99% geographic coverage.
Can I use my phone abroad?▾
Our Travel SIM plans are designed for use in 60+ countries. UK SIM Only plans include roaming in certain destinations — check your specific plan for details.
Is there a minimum contract?▾
No. All our SIM Only plans are rolling monthly — you can cancel at any time with no exit fees.
How do I transfer my number?▾
Text "PAC" to 65075 from your current SIM to get your porting code. Then share it with us during checkout or via the account portal and we'll handle the rest.
Still need help?
Our UK-based team is here for you