IQ Mobile
Troubleshooting — No Signal or Data Not Working
Most signal issues can be resolved in a few minutes. Work through these steps in order.
1. Restart your phone
Power your phone fully off, wait 10 seconds, and switch it back on. This clears temporary network errors and is the fix for the majority of signal issues.
2. Check your APN settings
If data is not working (but calls are), the most common cause is incorrect APN settings. IQ Mobile requires:
| Field | Value |
|---|---|
| APN | everywhere |
| Username | eesecure |
| Password | secure |
| Authentication type | CHAP |
On iPhone: Settings → Mobile Data → Mobile Data Options → Mobile Data Network. On Android: Settings → Network & internet → Mobile network → Advanced → Access point names.
3. Check network selection
Your phone may have locked onto a weaker network. Try setting network selection to Automatic: on iPhone, Settings → Mobile Data → Network Selection → Automatic. On Android, the setting is typically under Mobile network → Network operators → Automatically select.
4. Try the SIM in another phone
If possible, insert the SIM into another unlocked phone to test. If it works there, the issue is with your original device rather than the SIM.
5. Check coverage in your area
IQ Mobile runs on the best UK 5G network with 99% UK coverage — but some buildings and remote areas can have reduced signal. Check coverage at helloiq.uk/coverage.
Still not working?
Contact our UK-based support team on 01225 588101 or via the Contact Us page. Have your account details and a description of the issue ready.
Still need help?
Our UK-based team is here for you