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Pricing, Roaming & International

Full rate information for out-of-bundle usage, international calls, and roaming. All prices include VAT.

Coverage zones

Charges vary by zone. Find which zone your destination falls into below.

Zone 1Europe & Channel Islands

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (inc. Channel Islands, Jersey, Guernsey, Isle of Man)

Zone 2Key English-speaking countries

Australia, Canada, South Africa, United States

Zone 3Americas, Middle East & Asia

Albania, Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, Bangladesh, Barbados, Bermuda, Brazil, Cayman Islands, Chile, China, Colombia, Dominica, Ecuador, Ghana, Grenada, India, Israel, Kenya, Macau, Mexico, Moldova, Monaco, Montserrat, New Zealand, Nicaragua, Peru, Puerto Rico, Qatar, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Singapore, Turkey, Turks and Caicos Islands, United Arab Emirates, Uruguay, Venezuela, Vietnam

Zone 4Extended coverage

Azerbaijan, Belarus, British Virgin Islands, Brunei Darussalam, Costa Rica, Egypt, Georgia, Guyana, Indonesia, Jamaica, Japan, Kosovo, Macedonia, Mauritius, Oman, Panama, Serbia, Sri Lanka, Trinidad and Tobago, Ukraine

Zone 5Africa, South-East Asia & more

Afghanistan, Belize, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Cambodia, Cameroon, Cape Verde, Democratic Republic of Congo, Dominican Republic, El Salvador, Gabon, Gambia, Greenland, Guinea, Guinea-Bissau, Hong Kong, Iran, Iraq, Jordan, Kazakhstan, Kuwait, Lebanon, Lesotho, Liberia, Madagascar, Malaysia, Mali, Mongolia, Montenegro, Morocco, Nepal, Niger, Nigeria, Pakistan, Philippines, Senegal, Seychelles, Sierra Leone, Sudan, Taiwan, Tajikistan, Tanzania, Thailand, Tunisia, Uganda, Uzbekistan, Zambia

Zone 6Rest of world, maritime & satellite

All remaining countries not listed in Zones 1–5, plus maritime, aircraft and satellite networks

UK out-of-bundle charges

Applies when you have used up your monthly allowance, or for call types not included in your plan.

UK mobiles5p /min
Landlines10p /min
Voicemail5p /min
Call forwarding3p /min
0500, 0800, 0808 numbersFree
101 (non-emergency police)Free
Access charge (084, 087, 09, 118)10p /min
Text (SMS)5p /SMS
Picture message (MMS)24p /MMS
Mobile data10p /MB

International charges

Rates for calls and texts made from the UK to numbers in other countries.

Calls to international numbers

Zone 17p /min
Zone 220p /min
Zone 325p /min
Zone 430p /min
Zone 540p /min
Zone 658p /min

SMS to international numbers

Zone 17p /SMS
Zones 2, 3, 4, 5, 612p /SMS

Inbound calls from abroad are free while you are in the UK.

Roaming charges

Rates for using your phone while abroad. Inbound SMS and inbound MMS are always free in any zone.

Outbound calls (from abroad)

Zone 17p /min
Zone 210p /min
Zone 360p /min
Zone 472p /min
Zone 5£2.16 /min
Zone 6£4.32 /min

Inbound calls (received abroad)

Zone 11p /min
Zone 26p /min
Zone 36p /min
Zone 410p /min
Zone 550p /min
Zone 672p /min

Outbound SMS while roaming

Zone 12p /SMS
Zone 212p /SMS
Zone 324p /SMS
Zone 448p /SMS
Zone 596p /SMS
Zone 696p /SMS

MMS while roaming

Outbound MMS (any zone)96p /MMS
Inbound MMS (any zone)Free

Frequently asked questions

What's the difference between international and roaming?

International charges apply when you make calls or send texts from the UK to someone in another country. Roaming charges apply when you use your phone (calls, texts, or data) while you are physically outside the UK.

Do I need to do anything before travelling?

It's always advisable to call our customer services team before travelling to ensure there are no bars on your account that could prevent use abroad.

Are incoming calls free in the UK?

Yes — all incoming calls are free while you are in the UK.

Are incoming SMS messages free while roaming?

Yes — inbound SMS is free of charge while in any zone.

Are incoming MMS messages free while roaming?

Yes — inbound MMS is free while in any zone. Outbound MMS while roaming is 96p per message from any zone.

When will I be billed for roaming charges?

Typically on your next invoice, however it can take up to 3 months to be billed for international or roaming charges depending on when the network reports them to us.

Why am I getting no service abroad?

Your handset will usually select a network automatically. If not, try manually selecting a network in your device settings. If that doesn't help, contact our customer services team.

Travelling soon?

Our IQ Go travel SIM is designed for hassle-free roaming — with data bundles for Europe and beyond.

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