Porting Your Number to IQ Mobile

Porting your number to IQ Mobile is free, usually completes within one working day — and you can do it whenever suits you. Bring your number across as you activate, or start on a new IQ Mobile number, try us out, and move your old number over later.

Step 1 — Request your PAC code

Text PAC (capital letters) to 65075 from the mobile number you want to keep. You will receive an automated reply within seconds containing your Porting Authorisation Code (PAC) and its expiry date (PAC codes are valid for 30 days).

If you are porting later, request the PAC when you are ready to move — and if it expires, simply text PAC to 65075 again.

Step 2 — Send us your PAC, now or later

At activation: when you activate your SIM at my.helloiq.uk you will be asked if you want to keep your existing number. Select yes and enter your PAC code.

Later: activate with a new IQ Mobile number and start using your SIM straight away. When you are ready to bring your old number over, log in at my.helloiq.uk (or open the IQ Mobile app), select your SIM and open the Porting tab. Enter the number you are moving and your PAC code, and choose the day you want it to happen. Transfers happen Monday to Friday and can't be booked for the same day.

Prefer us to do it? Send your PAC code, the number you are moving and the day you would like to:

• WhatsApp: 07480 782101
• Email: help@helloiq.uk
• Phone: 01225 588101 — our phone line can submit the transfer for you at any time

Step 3 — Wait for the transfer

Your number transfers on the working day you chose, or the next working day. You will receive a text confirming the switch. If you ported after activating, your old number simply replaces the temporary IQ Mobile number on the same SIM — no new SIM needed. During the brief switchover window (usually a few minutes) both SIMs may be temporarily unavailable — this is normal.

Frequently asked questions

• Do I have to port my number when I activate? No. You can port at any time after activating — add your PAC code from the Porting tab in your account when you are ready.
• What happens to my temporary IQ Mobile number? It is replaced by your old number when the transfer completes.
• Will I lose my number if I cancel my old contract early? No. Porting your number is separate from cancelling your old contract.
• Can I port a landline number? No — PAC codes only apply to mobile numbers.
• What if my PAC code expires? Simply text PAC to 65075 again to get a new one.
• Can I port a business number? Yes. The process is identical for business mobile numbers.