Account & Billing
Changing or Cancelling Your Plan
All IQ Mobile plans are rolling monthly with no exit fees. You are free to change or cancel at any time.
Changing your plan
- Log in at my.helloiq.uk.
- Go to My Plan.
- Select Change Plan and choose your new plan.
- Confirm the change.
Plan changes take effect at the start of your next billing cycle. For example, if your billing date is the 15th and you switch on the 10th, the new plan begins on the 15th. You will not be charged twice.
Cancelling your plan
Get in touch and we'll take care of it — email help@helloiq.uk, message us on WhatsApp on 07480 782101, or call 01225 588101. Tell us the mobile number you want to cancel.
Cancellation takes effect at the end of your current billing period — never more than 30 days away. You keep full access to your plan (calls, texts, data) until that date, and there are no early termination fees.
What happens to your number?
If you cancel and wish to keep your number, text PAC to 65075 from your IQ Mobile phone before your plan ends. You have 30 days to use it. If you do not port your number, it will be released after your SIM becomes inactive.
Want to pause rather than cancel? Contact our team — we may be able to help with a lower-cost plan in the meantime.
Still need help?
Our UK-based team is here for you