Getting Started
Order & Delivery — What to Expect
IQ Mobile dispatches all physical SIM card orders by Royal Mail Tracked 24 — free on every order.
Dispatch times
| Order placed | Dispatched |
|---|---|
| Before 2pm Monday–Friday | Same working day |
| After 2pm Monday–Friday | Next working day |
| Saturday or Sunday | The following Monday |
| Bank holidays | Next working day |
Delivery
Royal Mail Tracked 24 aims to deliver the next working day after dispatch. Delivery is to the address provided at checkout — we cannot redirect orders once dispatched.
Tracking your order
You will receive a dispatch confirmation email containing your Royal Mail tracking reference. Visit royalmail.com/track-your-item and enter your reference to see live delivery status.
My order hasn't arrived
- Check the tracking reference in your dispatch email on the Royal Mail website.
- Royal Mail may have left a "Something for you" card if no one was available — check your letterbox and local delivery office.
- If tracking shows delivered but you haven't received it, contact your local Royal Mail delivery office with your reference.
- If your order is more than 3 working days late, contact our team on 01225 588101 or via the contact page and we will investigate.
eSIM orders are delivered instantly by email — no physical delivery is involved. Check your spam folder if you have not received your QR code within a few minutes of purchase.
Still need help?
Our UK-based team is here for you