IQ Mobile Is Not MyIQ — Here's Who You Need to Contact

If you've landed here searching for a way to cancel a monthly charge — perhaps a recurring £29.99 billing from an IQ test or personality assessment service — you're not alone. We receive calls and messages every week from people trying to reach a company called MyIQ. We want to help, but we also need to be clear: we are not MyIQ, and we cannot cancel their subscription for you.

IQ Mobile is a UK mobile phone company. We sell SIM cards and data plans. We have no connection to MyIQ, online IQ tests, or any subscription-based assessment service.

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Why Are People Finding Us Instead?

When someone searches "IQ phone number" or "IQ cancel" on Google, our website can appear near the top of the results. Banks and credit card companies sometimes make the same mistake when a customer calls asking to dispute a charge — a quick Google of "IQ" leads them to us.

If your bank has given you our number, please go back to your bank, explain what happened, and ask them to identify the correct merchant from your statement. The charge will have come from a completely separate company with a different phone number, address, and support team.

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How to Stop MyIQ Charges

We cannot process cancellations or refunds on behalf of another company. To resolve this, you'll need to go directly to the source:

1. Look at your bank statement — find the exact merchant name and reference shown on the charge, not just "IQ"
2. Search for that exact company name — not "IQ phone number" — to find their correct contact details
3. Request cancellation in writing — email is better than a phone call as it creates a paper trail
4. Ask your bank to raise a dispute — if you believe you were signed up without clear, informed consent, you are entitled to ask your bank for a chargeback. This is especially relevant if you signed up for what appeared to be a free trial
5. Contact your bank's fraud team — if you did not knowingly sign up for anything, report it as an unauthorised transaction

You are well within your rights under UK consumer law to dispute charges you did not knowingly authorise. Be persistent — your bank is obligated to investigate.

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A Word About Subscription Traps

"Free trial" subscription services are a widespread problem online. A free quiz, IQ test, or personality assessment can sometimes lead to ongoing monthly charges hidden in the terms and conditions. If this has happened to you, please know:

• You are not the first person this has happened to
• It is not your fault
• You can get your money back

The Citizens Advice Bureau and your bank's dispute team are good starting points if you need support navigating this.

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Who Is IQ Mobile?

We're a small, independent UK mobile network — and we're proud of that. We offer straightforward SIM-only plans with no hidden fees, no automatic price rises, and no confusing small print.

Many of our customers are older adults and people who've been let down by larger networks or caught out by complicated contracts elsewhere. We believe mobile should be simple and honest — which is exactly why we wanted to write this post. If even a handful of people find the right company to call because of this page, it's worth it.

If you're ever in the market for a no-nonsense SIM card, we'd love to have you as a customer. But right now, we hope this helps you get to the right place.