Privacy Policy Pay Monthly

1. Introduction

We are IQ Mobile, part of TechHouse Communications Limited. In this document we refer to IQ Mobile as “us”, “we” or “our” and we refer to you as “you” and “your”.

This document, the "Privacy Policy", explains how we collect and process any personal data provided by you, meaning information about you which is personally identifiable such as your name, address, telephone number or email address. Such information is generally referred to throughout this policy as "Your Information".
When we refer to our “Service” or “Services”, we mean the pay as you go services that you have asked us to provide to you.

2. About us

We are a limited company registered in England and Wales, with registered number 05828002. Our registered office is Genoa House, Juniper Drive, Battersea Reach, London SW18 1FY and our website can be found at www.helloiq.co.uk (“Website”).

3. What information do we collect about you?

We may collect and process the following data about you:

  • information that you provide by filling in forms on our Website or in store. This includes information provided at the time of registering to use our Services, or requesting further Services;
  • details of your visits to our Website or your use of our Services and the resources that you access;
  • if you contact us, we may keep a record of that correspondence. We may monitor and record calls you make to our customer services department for training and quality purposes;
  • your responses to messages and communications that we send to you for the purposes set out in section 4 (How will we use Your Information?);
  • sensitive personal data as set out in section 9 (sensitive personal data);
  • location data as set out in section 10 (location data);
  • debit and credit card details, banking details and other payment information.

We may obtain other information about you through the use of a cookie file which is stored on the hard drive of your computer. You can find out more about cookies and our use of them on our cookie info page [www.thepeoplesoperator.com/Cookies]. By accessing our Website you consent to the terms of our cookie policy. You can disable cookies through your browser settings. Please refer to our cookie info page for more information.

4. How will we use Your Information?

You agree that we may use Your Information for the purposes of:
- processing your order;
- supplying you with Services;
- contacting you when necessary;
- arranging for payment of Services purchased by you;
- informing you of upgrades or changes to the Services or new Services;
- dealing with complaints and Service issues;
- enhancing and developing new products and Services;
- debt tracing, debt recovery and credit management;

  • preventing crime or fraud. We may also need to pass your information to fraud prevention agencies and other organisations involved in crime and fraud prevention;
  • marketing and promotion including sending you messages (email or SMS) for these purposes on our, or a third party's behalf, provided that you have agreed that we can. If you do not want us to use your data in this way please let us know by contacting us at help@helloiq.co.uk ;
  • to create reports, analysis or similar services for third parties for the purposes of surveying, polling, or general campaigning, provided always that the data provided to such third parties is on an anonymous, aggregated basis, and you cannot personally be identified from it;
  • dealing with emergency services;
  • monitoring and managing your account, including providing quality control services;
  • complying with our obligations to our service providers; and
  • as otherwise expressly set out in this Privacy Policy or as required by law.

5. How will we share Your Information with third parties?

We may disclose Your Information to third parties:

  • if you are introduced to us by another organisation, we may share your contact information (name, address, phone number, email) with them so that they can contact you. They will be responsible for processing this personal data in accordance with their privacy policy.
  • if we have to share Your Information with any suppliers in order to allow them to fulfil the Services or any of the purposes set out in section 4 (How will we use your information) above, on our behalf;
  • if you have consented to us sharing Your Information with selected third parties whose products and services may interest you;
  • if we are under a duty to disclose or share Your Information in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions (available on our Website) and any other agreement with you; or to protect the rights, property, or safety of IQ Mobile, our staff, our partners, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; and
  • in the event that all or substantially all of our business assets are sold to a third party, in which case Your Information may be one of the transferred assets. In addition, when you use your mobile equipment, your number may be shown to the mobile equipment being contacted. Your number will always be shown if you contact 999 or 112. We may also share your location data with the emergency services as set out in section 10 (location data).

We may also share Your Information with credit reference and fraud prevention agencies. We may search the files of credit reference agencies and they may keep a record of that search. We can also carry out identity and antifraud checks with fraud prevention agencies. We and other organisations can access and use the information recorded by fraud prevention agencies from other countries. If you give us false or inaccurate information and we identify or suspect fraud, we’ll record this. Details of how you conduct your account may also be disclosed to those agencies, law enforcement agencies and other telecommunications companies. The information may be used by us and other parties in assessing applications for and making decisions about credit, credit related services or other facilities and insurance (including motor, household credit, life and other insurances and claims) from you and members of your household and for debt tracing, debt recovery, credit management and crime, fraud and money laundering detection and prevention. Information may be used by us and other parties for checking your identity, checking details of job applicants and employees, statistical analysis about credit, insurance, fraud and to manage your account and insurance policies. We may also perform subsequent searches for the purpose of risk assessment, debt collection and fraud prevention with one or more credit reference agencies and/or fraud prevention agencies. If you would like more details about the fraud prevention and credit reference agencies we share Your Information with, please contact us at help@helloiq.co.uk.

6. How long will we retain Your Information for?

We will retain Your Information for as long as is necessary to fulfil the purposes for which it was collected or as otherwise required by law.

7. Will we transfer Your Information overseas?

Your Information may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. We will take all steps reasonably necessary to ensure that Your Information is treated securely and in accordance with this privacy policy.

8. How do we protect Your Information?

The security of Your Information is important to us. We maintain appropriate administrative, technical and physical safeguards to protect Your Information against accidental or unlawful destruction, accidental loss, alteration, unauthorised disclosure or access, use and all other unlawful forms of processing of the personal data in our possession. We use the same level of skill in protecting Your Information as other telecommunications service providers.

9. Sensitive personal data

You agree that some of the information we collect about you may constitute sensitive personal data. If you are introduced to us by a trade union of it you nominate a trade union in accordance with our Terms and Conditions (which can be found on our Website), we will keep a record of this. To the extent we process any sensitive personal data, we will only process it for the purposes described in this Privacy Policy.

10. Location data

Your mobile device may send location data to us when you use the Services. We may share this information with the emergency services when you make an emergency call. You agree that this location data may also be used by us or our suppliers to provide you with localised services or marketing.

11. Access to Your Information, correction and unsubscribing

  • You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of Your Information, please contact us at help@helloiq.co.uk. We may make a small charge for this;
  • We want to make sure that Your Information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate by contacting us at help@helloiq.co.uk ; and
  • You have the right to ask us not to use Your Information for marketing purposes. To change your marketing preferences, or to unsubscribe, please contact us at help@helloiq.co.uk

12. Complaints

We aim to provide you with the highest quality of service. If you are unhappy with our use of Your Information then please contact our customer services department.

14. Other matters

We will send you notices in connection with this Privacy Policy by post, voicemail, text or other form of electronic message. We will assume that you have received them 48 hours after we have sent them.

If any court or other competent authority finds any of the terms of this Privacy Policy to be invalid or unenforceable, the other terms of this Privacy Policy will not be affected. This Privacy Policy is governed by and interpreted in accordance with the laws of England and Wales, Scotland or Northern Ireland. Any dispute arising in connection with this Privacy Policy will be subject to the exclusive jurisdiction of the courts of England and Wales unless you choose the courts of your home in Scotland or Northern Ireland.

We are constantly looking for new ways to improve our Services and our Website. We may amend this Privacy Policy from time to time.

Our Cookies Policy

We use cookies, web beacons, unique identifiers and other similar technologies (collectively "cookies") to provide our services and help collect data. We do this to understand your use of our websites, emails, mobile applications and services; improve your user experience and enable personalized features and content; optimize our advertisements and marketing; and to enable third-party advertising companies to assist us in serving ads specific to your interests across the Internet. By using our website, you consent to our use of these cookies.

Different cookies are used to perform different functions. We detail below our use of cookies. You do have choices about how cookies are used.

Our use of cookies & similar technologies

We use cookies that are essential

Some cookies are essential for us to use in order to provide you with the services you have requested.  These cookies will be used to manage the delivery of any web services requested by you and if you do not accept these cookies, the services may not be so easy to access and you may not be able to receive some services that you have requested e.g. pay for goods and services or access secure areas of our websites. These cookies do not gather information about you that could be used for marketing purposes or remembering where you have been on the internet.

We use cookies to remember your selections

We also use cookies to remember your selections that change the way our websites behave or look e.g. the font sizes or layout you have chosen etc. These types of cookies can also be used to deliver a specific function requested by you which is not core to the usage of the website e.g. streaming a video.  Please note that if you delete these cookies, we will no longer be able to remember your preferences or remember your log in details or provide you with the content you have requested. When selecting your choices for the first time, we may ask you whether you want us to remember your choices and if you do this it will constitute consent of our use of cookies for these purposes. These cookies do not gather information about you that could be used for marketing purposes or remembering where you have been on the internet. If you opt out of interest based advertising, we store your opt out preference in a cookie on your device.

We use cookies to personalise your experience

We also use cookies to change the way our website behave or look in order to personalise your experience from information we infer from your behaviour on our websites or information we already know about you e.g. because you are a registered customer. These cookies may be used to tailor the services you receive from us or the content, look and feel delivered to you on subsequent sessions to our websites. For example, if you personalise webpages, or register for products or services, a cookie helps our webpage server to recall your specific information. When you next visit our website, the information you previously provided can be retrieved, so you can easily use the website features that you previously chose.  Even if you use more than one device or computer on a regular basis, we can link cookies together so you will still receive a personalised online experience. We can also personalise the information you see based on what we already know about you, so that you spend less time looking for things. So, instead of one website for all website visitors, each visitor can have a website experience which is unique to them.

We use cookies for analytics purposes

We also use our own cookies and/or third party cookies and other identifiers (such as web beacons) to see how you use our websites and services in order to enhance their performance and develop them according to the taste of our customers and visitors. For example, cookies may be used to: test different designs and ensure that a consistent look and feel is maintained for users of our websites; track and provide trend analysis on how our users interact with our websites; track errors and measure the effectiveness of our promotional campaigns.  We also include web beacons in our promotional email messages or newsletters to determine whether you open and act on them and whether our mailing tools are working correctly.

The data collected will generally be aggregated to provide trends and usage patterns for business analysis, site/platform improvement and performance metrics. This analysis may be performed by third parties but will be for the review and benefit of “us” only.  The type of information we collect includes how many visitors visit our websites, how many customers log in, when they visited, for how long and which areas of our websites and services.  

We use cookies for advertising purposes

We use cookies to collect and store information about how you interact with our websites, communications and services and selected partner websites and to identify your interests so that we can provide advertising that is most relevant and useful to you. Cookies enable us to learn about what ads you see, what ads you click, and other actions you take on our sites and other sites. We do not associate your interaction with unaffiliated sites with your identity in providing you with interest-based adverts.

In addition, we may work with third party companies, known as service providers who are authorised to place third party cookies or use other technologies on our websites or in our services, applications and tools with our permission. These service providers may use these technologies to help us deliver our own content and advertising, and measure the effectiveness of our advertising campaigns. If you are a registered user, the information collected from our websites is not anonymous and we may use this information along with other information we know or infer about you including your preferences to tailor content, services, advertising and offers for you. The information we collect and share with third parties through these cookies does not directly identify you. You can opt out of receiving interest based advertising on our website by blocking these cookies as described in the How to refuse or opt out of cookies section . Please also read below about advertising cookies used by third parties.

Advertising cookies used by third parties

We do allow advertisers and other third parties to place cookies on our websites to allow them to show you adverts that are more relevant and useful to you.  However, we do not share any information with these advertisers and third parties that will directly identify you. These advertisers and other third-parties (including the ad networks, ad-serving companies, and other service providers they may use) may assume that users who interact with or click on a personalized ad or content are part of the group that the ad or content is directed towards.

The types of cookies used by these third parties and how they use the information generated by them will be governed by those companies’ privacy policies.

Other similar technologies

In addition to standard cookies and web beacons, our services may use other similar technologies to store and read data files from your computer. This includes the use of flash cookies which are created by Adobe Flash.  To manage these cookies, visit the Website Storage Settings Panel on www.adobe.com.  We are minimising our use of flash cookies but they may be used by third parties on our websites and services. 

Session cookies and persistent cookies

Our servers use two different types of cookies.
The first type is known as a 'session-based' cookie and is allocated to your computer only for the duration of your visit to our Web site. It helps you to move around the Web site faster and, if you're a registered customer, it allows us to give you information relevant to your selected service. This cookie automatically expires when you close down your browser.

The second type of cookie is known as a 'persistent' cookie. These cookies will remain on your computer for a period of time set for each cookie. These cookies allow us to:

  • limit how often you see a particular advertisement or announcement on our web site;
  • identify your preferences when customising content for you;
  • provide you with relevant self-help information;
  • record how many times you visit a page or advertisement;
  • limit and record how often you can vote in our polls;
  • confirm you are a registered user and save your login details when accessing certain services on our websites; and
  • collect statistics on the use of our services.

How to refuse or opt out of cookies

Most browsers automatically accept cookies but provide controls that allow you to block or delete them. If you wish to block cookies from your browser software, please check the browser help menu for relevant instructions. Take care to ensure that you select the correct type and version of your browser software:

Unfortunately, if you choose to decline cookies, some of the interactive features and some functionality of our websites and our services may not be available to you. We advise regular users of our websites and services to accept cookies from us.

If you want to know more about cookies, please visit www.allaboutcookies.org.

For more information about interest based advertising and how to opt out, please visit www.youronlinechoices.com/uk

Kentico Cookies

Cookie name Description
CMSCookieLevel Specifies which cookies are allowed by the visitor.
ASP.NET_SessionId Keeps the user session ID for security reasons.
CMSCsrfCookie Store's a security token that the system uses to validate all form data submitted via POST requests. Helps protect against Cross site request forgery.
Note: The Level of CMSCsrfCookie was changed to System in hotfix 9.0.44 (to avoid errors for users who disable all cookies). In older versions, the cookie has the Essentiallevel.
CMSPreferredCulture Stores the visitor's preferred content culture.
CMSMobileRedirected Indicates if the visitor has been redirected to the mobile version of the website by the Mobile device redirection web part.
CMSCurrentTheme Stores the name of the current visual theme to provide proper design to the dialog windows.
Webauthtoken Live ID authentication cookie.
CMSForumPostAnswer Keeps a list of Question-Answer forum posts in which the user user voted for an answer to prevent repeated votes.
CMSVotedPolls Keeps a list of polls where the user voted to prevent repeated votes.
CMSRatedDocuments Keeps a list of pages that the user rated to prevent repeated votes.
CMSShowDesktopVersion Indicates that the visitor has switched to the desktop (default) version of the website from a specific device profile.
.ASPXFORMSAUTH Stores the user's encrypted authentication ticket when using forms authentication.
FormState Form state flag to allow restoration of failed requests.
CMSPreferredUICulture Stores the preferred UI culture of the user.
CMSViewMode Stores the user's current view mode (Edit, Preview, Design, etc.).
CMSUserWords User's custom word dictionary kept by the spell checker.
DisplayContentInDesignMode Remembers the user's setting of the Web part content checkbox on the Design tab (for example in the Pages application).
DisplayContentInUIElementDesignMode Remembers the user's setting of the Web part content check box on the Design tab of UI elements.
CMSMacroDesignerTab Remembers the last active tab of the Edit macro condition dialog.
CMSSplitMode Remembers the state of the language version split-view mode when editing multilingual websites.
CMSPreviewState Stores the user's latest page design preview preferences.
CMSPropertyTab Remembers the last active tab of the Properties section in the Pages application.
CMSViewTab Remembers the last active tab of the View section in the Preview mode of the Pages application.
CMSValidationTab Remembers the last active tab of the Validation section in the Preview mode of the Pages application.
CMSEdVariantSliderPositions Remembers the position of the variant slider when defining variants for MVT or Content personalization.
CMSWebPartToolbarCategory Stores the selected web part category on the web part toolbar.
CMSWebPartToolbarMinimized Remembers if the user minimized the web part toolbar on the Design tab.
CMSCurrentDeviceProfileName Stores the selected device profile when editing pages.
CMSCurrentDeviceProfileRotate Remembers whether the device preview uses the landscape or portrait view.
CMSUniGraph Stores the user's Snap to grid preference in the advanced workflow and marketing automation designer.Stores the user's Snap to grid preference in the advanced workflow and marketing automation designer.
CMSSessionToken Stores the token used by the web service that provides the advanced workflow and marketing automation designer.
ABSelectorState Stores the state of the selectors on AB test overview page.
VisitorStatus Indicates if the visitor is new or returning. Used for tracking the visitors statistic in Web analytics.Indicates if the visitor is new or returning. Used for tracking the visitors statistic in Web analytics.
Source Stores the channel which the user came from (e.g., email, Facebook, Twitter, etc.).
Campaign Stores the web analytics Campaign assigned to the visitor.
TrackedCampaigns Stores all the web analytics Campaigns, which should be tracked within a JavaScript snippet.
UrlReferrer Stores the URL referrer from which the user arrives on the website.
CurrentContact Stores the GUID of the contact related to the current site visitor. Used to track activities on the website.
CMSAB Used to track conversions for the test and maintain consistent page content for the visitor. Stores the name of the page variant assigned to the visitor, the list of performed conversions and information whether visitor is included in A/B testing specified by anA/B test.
CMSMVT Stores the combination of variants assigned to the visitor by an MVT test. Used to track conversions for the test and maintain consistent page content for the visitor.
CMSNoTestMVT Stores the currently selected MVT combination for editors in the administration interface.
CMSShoppingCart Stores a reference to the user's active shopping cart.
CMSBodyClass Body element class to provide accessibility standards.
CMSEdCurrent Stores the current step of Wizard layout web parts.
ChatLoggedInToken Stores the login state for the Chat application (indicates if the user is in the online state).
ChatSupportLoggedInToken Indicates if the user is logged in to the support chat.
__roomID Stores bindings between groups of chat web parts and chat rooms (for a specific window or tab).
chat_autoinitchat_displayed_ Remembers if the Automatically initiated chat web part was shown to the user (prevents multiple chat initiation messages).
chat_kick_roomid_ Indicates that the user was kicked from the specified chat room (and is not allowed to return).
StrandsSBS_* Used by the Strands Recommender solely for its own purposes. The cookies are managed on the Strands side.
CMSStrandsTrackEvent_* Stores persistent HTTP context after a page is reloaded. Used for tracking of shopping cart events.
__openid_selector_* Stores OpenId user identification for authentication purposes.
Third party Notes
Social media Social media integration web parts use the corresponding social media's cookies.
CKEditor CKEditor cookies may be stored for users working with the WYSIWYG editor.
51D Used when the system is configured for 51degrees.mobi mobile device detection.

Google Analytics Cookies

Cookie name Description
__utma Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmt Used to throttle request rate.
__utmb Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmc Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.
__utmz Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.
_ga Used to distinguish users.
_gat Used to throttle request rate.

3rd Party Cookies

Cookie name Description
reevoo__utma Reviews integration software supplied by our business partner Reevoo
reevoo__utmb Reviews integration software supplied by our business partner Reevoo
reevoo__utmc Reviews integration software supplied by our business partner Reevoo
reevoo__utmz Reviews integration software supplied by our business partner Reevoo
reevoo_sp_id.71c6 Reviews integration software supplied by our business partner Reevoo
reevoo_sp_ses.71c6 Reviews integration software supplied by our business partner Reevoo
reevoomarker Reviews integration software supplied by our business partner Reevoo

How to change your browser settings to disable cookies

Microsoft Internet Explorer 6, 7, 8 (Windows XP/Vista)

  1. Select Tools from the main task bar, then Internet Options.
  2. Click the Privacy tab.
  3. Choose the settings you want.
  4. Click OK.

Microsoft Internet Explorer 8,9 (Windows 7)

  1. Click on the Settings cog icon (top right).
  2. Click on Internet Options.
  3. Click on Privacy and choose your options.
  4. Click Apply and then OK.

Firefox 3.0+, 4.0+, 5.0+,6.0+

  1. Choose Tools from the main task bar, then options.
  2. Click the privacy tab.
  3. Choose the settings you want.
  4. Click OK.

Safari 5 & 6

  1. Choose Safari from the main task bar, then preferences.
  2. Click on the privacy panel.
  3. Choose the settings you want.
  4. Click X to close

Google Chrome

  1. Click the menu icon and select Settings from the list.
  2. Click the Show the advance settings.
  3. Click Content Settings in the Privacy section.
  4. Choose the settings you want.
  5. Click X to close.

Mobile Devices

iOS

  1. From the home screen, choose Settings.
  2. Select Safari.
  3. Click Accept Cookies.
  4. Choose your preferred settings.

Android

  1. Start the browser application.
  2. Click the Menu button.
  3. Select the More option, then Settings.
  4. Tick or clear Accept cookies.

Windows Phone 7

  1. From the home screen, click on the right arrow.
  2. Scroll down to Settings.
  3. Swipe across and select Internet Explorer.
  4. Tick or clear Accept cookies.