UK Out of Bundle Charges (when you are in the UK)
Charge Type Cost
UK Mobiles & Landlines 11p per minute
Voicemail 20p per minute
Text Messaging 10p per SMS
Multi-Media Messaging 20p per MMS
0500 21p per minute
Access Charge (084, 087, 09, 118) 21p per minute (+ service charge
101 15p per call
0800, 0808 Free
 
 
International Charges (from the UK to someone abroad)
Where you’re contacting (landline and mobile) Calling
per minute
Texting
per message
Guernsey, Ireland, Isle of Man, Jersey 11p 10p
Anywhere else £1.50 50p
 

Roaming Charges (calling/ messaging/ data use whilst you’re abroad)
Calling home or customer care, receiving calls, sending texts and using data
Zone
you are in
Calling UK/VM
per minute
Customer Care (500) Receiving Calls
per minute
SMS
per message
Data Use
per MB
1 RLAH* Free RLAH* RLAH* RLAH*
2 - 3 £1.00 £1.00 50p £1.00
4 - 5 £1.80 £1.80 £4
6 £2.50 £10
7 (restricted)** £5.00 £1 £15
 

Calling other Countries –
When you are in Zone 1
Zone
you are contacting
Cost
per minute
1 RLAH*
2 £1.20
3 - 6 £2.60
7 (restricted)** £5.50
 








 
When you are in Zone 2
Zone
you are contacting
Calling
per minute
1 - 2 £1.20
3 - 6 £2.60
7 (restricted)** £5.50
                        







 
When you are in Zone 3
Zone
you are contacting
Calling
per minute
1 - 3 £1.20
4 - 6 £2.60
7 (restricted)** £5.50
 
When you are in Zone 4
Zone
 you are contacting
Calling
per minute
1 - 2 £2.20
3 - 6 £2.60
7 (restricted)** £5.50








 
When you are in Zone 5
Zone
you are contacting
Calling
per minute
1 - 2 £2.00
3 - 6 £2.60
7 (restricted)** £5.50








 
When you are in Zone 6
Zone
you are contacting
Calling
per minute
1 - 6 £2.60
7 (restricted)** £5.50







 
When you are in Zone 7
Zone
you are contacting
Calling
per minute
1 – 7
(7 is restricted) **
£5.50
 
 

*RLAH – What is this?
  • Stands for Rome Like At Home
  • It means that when you’re in Zone 1 (EU/EEA), you can use your inclusive allowances at no extra charge, and if you do happen to go outside your allowances, you pay the same as you would in the UK
**Zone 7 (restricted) – what does this mean?
  • Zone 7 is a restricted zone – this means we cannot guarantee you will receive any service whilst in these countries
Charges FAQs
What’s the difference between International and Roaming?
  • International = when you’re in the UK, calling/ texting someone who is not in the UK
  • Roaming = when you use your phone (calls, SMS or data) when you are not in the UK
Do I need to do anything to use my services whilst abroad?
  • It is always advisable to call in to customer services prior to travelling, just to ensure there are no bars on your account
What about receiving calls in the UK?
  • All incoming calls whilst you are in the UK are free
When will I be billed?
  • Typically, you’d be billed on your next invoice, however, it can take up to 3 months to be billed for any international or roaming charges
I’m getting no service whilst abroad, what should I do?!
  • Usually your handset will select a network automatically, however, this isn’t always the case. If you are getting no service, try manually selecting a network in your device settings
  • If the above doesn’t work, you will need to contact customer services
 
Roaming Zones:
Zone 1: Austria, Azores, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Canary Islands, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, San Marino, Saint Martin (French), Saint Barthelemy, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City (Italy)
Zone 2: Aland Islands, Ceuta and Melilla, USA
Zone 3: Australia, Canada, China, Israel
Zone 4: Anguilla, Antigua and Barbuda, Barbados, Brazil, Cayman Islands, Colombia, Côte D'Ivoire, Cyprus (Turkish), Egypt, Grenada, India, Madagascar, Malaysia, Moldova, Philippines, Saint Lucia, Saint Vincent and the Grenadines, Senegal, Singapore, Thailand, Turkey, Turks and Caicos Islands
Zone 5: Albania, Andorra, Botswana, Congo (DR), Greenland, Indonesia, Korea (South), Mexico, Pakistan, South Africa, Sri Lanka, Uganda, Zambia
Zone 6: Abkhazia, Afghanistan, American Samoa, Antarctica, Argentina, Armenia, Aruba, Ascension Island, Bahamas, Bahrain, Bangladesh, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, British Indian Ocean Territory, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Central African Republic, Chad, Christmas Island, Cocos Keeling Island, Comoros, Congo-Brazzaville, Cook Islands, Costa Rica, Cuba, Curacao, Diego Garcia, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Polynesia, French Southern and Antarctic Lands, Gabon, Gambia, Georgia, Ghana, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Iran, Iraq, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Korea (North), Kosovo, Kuwait, Kyrgyzstan, Laos, Lesotho, Libya, Macau, Macedonia, Malawi, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Micronesia, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Nagorno-Karabakh, Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Pitcairn Islands, Puerto Rico, Qatar, Russia, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Pierre and Miquelon, Samoa, São Tomé and Príncipe, Saudi Arabia, Serbia, Seychelles, Sint Maarten (Dutch), Solomon Islands, Somalia, Somaliland, South Ossetia, South Sudan, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Syria, Tanzania, Taiwan, Tajikistan, Timor-Leste, Togo, Tokelau, Tonga, Transnistria, Trinidad and Tobago, Tristan da Cunha, Tunisia, Turkmenistan, Tuvalu, United States Minor Outlying Islands, Uruguay, Vanuatu, Venezuela, Vietnam, Virgin Islands (British), Virgin Islands (U.S.), Western Sahara, Yemen, Zimbabwe
Zone 7: Algeria, Angola, Azerbaijan, Chile, Jamaica, Lebanon, Liberia, Oman, Peru, Sierra Leone, Ukraine, United Arab Emirates, Uzbekistan, Wallis and Futuna Islands