Contact

We would like
to hear from you!

Our contact Information

3rd Floor, The Clock Tower
Talbot Street
Nottingham
NG1 5GG
United Kingdom

Email: business@helloiq.co.uk

Tel: 0300 303 2980

FAQs

My business is moving office – can I take my number with me?
Yes you can and we can organise it all for you. Call us on 0333 006 8113 IQ, for more details.

How do I set up an additional line for my business?
Call our service desk on 0333 006 8113 and speak to your account manager who will be happy to discuss costs and timescales with you.

Can I transfer my existing business number to IQ?
Yes you can. Transferring your business number to us is quick, easy and cost-effective as we can save you money, provide more call handling features and better customer service. Call us on 0333 006 8113.

How long before I receive my first bill?
We produce our bills around the 10th of each month. You will receive your first bill to the next closest 10th of the month, which will have any outstanding line rental from that month, plus one month’s line rental charges in advance. We only charge for your calls in arrears so last month’s calls will appear on the next available bill.

When will my phone line be activated?
Check to see if you have an email from us with this information on. If you do not have this call our service desk on 0333 006 8113 and we will happily update you.

When will my Broadband be activated?
Check to see if you have an email from us with this information on. If you do not have this call our service desk on 0333 006 8113 and we will happily update you.

When will my IQ services be activated?
Check to see if you have an email from us with this information on. If you do not have this call our service desk on 0333 006 8113 and we will happily update you.

I have an appointment booked with an engineer to attend my site?
If you have a morning appointment, the engineer will arrive between 08:00 – 13:00. If you have an afternoon appointment the engineer will arrive between 13:00 – 18:00. Make sure you have supplied us with your contact number and please ensure that someone is on site during the designated time frame.